Terms & Conditions

These terms apply whenever you use the Elitezaar website or app, whether you're browsing, shopping or selling. Please read them carefully: by using Elitezaar, creating an account or placing an order, you agree to them.

About these terms

Elitezaar ("Elitezaar", "we", "us" or "our") runs the website elitezaar.com and the Elitezaar mobile app (together, the "Platform"). These Terms & Conditions (the "Terms") are an agreement between you and Elitezaar about your use of the Platform.

Our Return & Refund Policy is part of these Terms. On returns, refunds, exchanges and cancellations, it applies in place of anything more general here.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and don't need a physical or digital signature to be binding.

Who can use Elitezaar

You must be at least 18 years old and able to enter into a binding contract under Indian law.
If you're under 18, you may use the Platform only with the involvement of a parent or guardian, who accepts these Terms for you.
If you use the Platform on behalf of a business, you confirm that you're authorised to accept these Terms for it.

Your account

You can check out as a guest, or create an account with your email address and a password, or with Google sign-in. An account lets you follow your orders, save addresses and a wishlist, and review products you've received.

Give accurate, current details, including your name, phone number and delivery address, and keep them up to date.
Keep your password private. You're responsible for what happens under your account, so tell us straight away if you think someone else has used it.
Use one account per person. Accounts can't be sold, shared or transferred.
If you sign in with Google, we receive only your name, email address and Google account ID, and Google's own terms also apply to that sign-in.

You can ask us to close your account at any time by contacting customer care. We may suspend or close an account that breaks these Terms, uses false details or is involved in fraud. We keep order records for as long as the law requires, even after an account is closed.

Products and sellers

Elitezaar is a marketplace. Some products are sold by Elitezaar and many by independent sellers. Each seller is responsible for its products, the accuracy of its listings and complying with the laws that apply to what it sells.

Our team reviews every seller listing before it appears in the store, and checks later changes to its title, description, category, brand and photos. This keeps the catalogue reliable, but we don't make the products, and we can't guarantee every claim a seller makes beyond what the law requires of us.

Product photos show each item as closely as we can, but colours can look slightly different on different screens, and handmade or natural-fibre pieces may vary a little.

Prices and availability

Prices are in Indian rupees (₹) and include applicable taxes unless stated otherwise. Any delivery charge is shown at checkout before you pay.
Where an original price is shown next to the selling price, the discount is worked out from that original price.
Prices, offers and stock can change at any time. The total shown when you place your order is what you pay for it.
Products are available while stock lasts. Adding an item to your bag or wishlist doesn't reserve it.

If an item is listed at an obviously wrong price because of a technical or typing error, we may cancel the order, even after it's confirmed, and refund anything you've paid in full.

Placing an order

Add products to your bag, then enter your delivery address and choose a delivery method and how you'd like to pay.
Agree to these Terms and our Return & Refund Policy, and place your order. Placing an order is an offer to buy the items in it.
You'll see a confirmation with your order number. The sale is complete once we accept the order and, for online payments, the payment succeeds. If you have an account, you can follow the order there.

We may decline or cancel an order, for example if an item is out of stock, we can't deliver to the address, the payment can't be verified, or we suspect fraud or misuse. We'll let you know, and refund anything you've paid in full.

Products are sold for personal use. We may limit how many of an item you can order, per order or per account.

Payments

Online payments by UPI and net banking are processed securely by our payment partner, Razorpay. Your banking and payment credentials are handled by Razorpay and never stored by us.
With cash on delivery, you pay when the order arrives. We may limit cash on delivery by order value, delivery area or account history.
If money leaves your account but the payment fails, your bank normally reverses it within 5–7 business days. If it doesn't, contact us with the transaction reference and we'll help.

Delivery

The available delivery methods and their charges are shown at checkout.
Delivery dates are estimates. Weather, festivals, strikes and other events outside our control can cause delays, and we keep your order's tracking up to date.
Please check your parcel when it arrives. If the outer packaging looks tampered with or badly damaged, you can refuse it or mention it to the delivery partner.
Ownership of the products, and the risk of loss or damage, pass to you when they're delivered.

Returns, refunds and cancellations

Cancelling an order, returning items, reporting damaged or wrong items, and how and when refunds are paid are all covered by our Return & Refund Policy, which you accept when you place an order.

Read the Return & Refund Policy

Reviews

Once an order has been delivered, you can rate and review the products in it. Reviews help other shoppers, so they must be honest and based on your own experience of the product.

No abusive, offensive, defamatory or discriminatory content.
No personal details of anyone else, links, advertising or spam.
No reviews written in exchange for payment, discounts or free products, and none by sellers about their own or competitors' products.

Your review is shown with your first name and last initial. You keep ownership of what you write, and give Elitezaar a free, non-exclusive, worldwide licence to show it on the Platform and when promoting the product. We may hide or remove reviews that break these rules.

Using the Platform fairly

When using the Platform, you agree not to:

Use it for anything unlawful, fraudulent or harmful, or to buy or sell products the law doesn't allow.
Try to access accounts, data or systems you're not authorised to use, or interfere with the Platform's security or performance.
Copy, scrape or collect content or data from the Platform by automated means without our written permission.
Misuse orders, cash on delivery, returns or offers, for example by repeatedly refusing deliveries or returning used items.
Pretend to be someone else, or misrepresent your connection with any person or brand.

If you do, we may cancel orders, remove content, suspend or close the accounts involved, and report unlawful activity to the authorities.

Our content and brand

The Elitezaar name and logo, the Platform's design, and its text, graphics and software belong to Elitezaar or its licensors. Product names, brands and images belong to their owners. You may use the Platform for your own shopping, but not copy, reproduce or use its content for any commercial purpose without our written permission.

Selling on Elitezaar

If you sell on Elitezaar, these Terms apply to your seller account together with any separate seller agreement you sign with us. As a seller, you agree that:

You have the right to sell every product you list, and your listings are accurate, lawful and complete, including prices, stock and the details the law requires, such as MRP and country of origin.
New listings, and changes to a listing's title, description, category, brand or photos, are reviewed by our team before they appear in the store. We may reject, hide or remove any listing.
You'll pack and ship orders promptly, keep their tracking up to date, and honour our Return & Refund Policy.
You're responsible for your own taxes and legal obligations, including GST registration and invoicing where they apply.

Your privacy

We use your personal information, such as your name, contact details, addresses and orders, to run your account, process and deliver your orders, handle returns and support, and keep the Platform secure.

We share it only as needed to do these things: for example with the seller and delivery partner for your order, with Razorpay when you pay online, and with authorities where the law requires. We don't sell your personal information.

Our Privacy Policy explains in full what we collect, how long we keep it, and your rights over it, including how to delete your account.

Read the Privacy Policy

Our responsibility to you

We work hard to keep the Platform accurate, secure and available, but it's provided "as is" and "as available", and may occasionally be unavailable for maintenance or for reasons outside our control.

As far as the law allows, Elitezaar isn't liable for indirect or consequential losses, such as loss of profit, data or opportunity, and our total liability for any claim about an order is limited to the amount paid for that order.

We aren't responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, epidemics, strikes, government action or failures of networks and services we rely on.

You agree to make good any loss Elitezaar suffers because you broke these Terms or misused the Platform.

Nothing in these Terms takes away your rights as a consumer under the Consumer Protection Act, 2019, or limits any liability that can't be limited by law.

Changes to these Terms

We may update these Terms from time to time, for example when we add features or the law changes. The new version applies from the "last updated" date at the top of this page; orders already placed follow the Terms in force when they were placed. If you keep using the Platform after an update, you accept the new Terms.

Governing law and disputes

These Terms are governed by the laws of India. If you have a dispute with us, please contact customer care first, and we'll do our best to resolve it quickly and fairly.

If we can't, the dispute will be decided by the courts of India. This doesn't affect your right as a consumer to file a complaint with the Consumer Commission where you live or work.

If any part of these Terms is found to be unenforceable, the rest continues to apply.

Contact and grievances

Questions about these Terms, or a complaint about a product, seller or order? Contact our customer care team using the details below; our Grievance Officer can be reached through the same contacts.

We acknowledge every complaint within 48 hours and aim to resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.