Help & support

Tell us what’s wrong and we’ll open a support ticket straight away, with an automatic reply saying who will answer and by when. Follow it in your account, or from the link in our email if you ordered as a guest.

What we can help with

• Payment deducted but no order. Money left your account but the order wasn’t confirmed. Add the payment reference if you have it: it starts with “pay_”, or use the UPI reference from your bank app.
• Order not delivered. The parcel is late, or tracking says delivered but it never reached you.
• Wrong product received. Tell us what you ordered and what arrived instead.
• Damaged or defective product. Tell us what’s wrong with it. Damaged or defective items must be reported within 48 hours of delivery.
• Refund or return. A refund that hasn’t arrived, or a question about a return.
• Something else about an order. Changing the address, an invoice, or anything else about an order.
• Question about a product. Sizes, materials, care or anything else before you buy. The seller answers.
• General enquiry. Your account, offers, selling on Elitezaar, or anything else.